Privacy policy

Effective Date: 2 August 2026

At Uncle Pep's, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or purchase our products.

1. Information We Collect

When you use our website, we may collect personal information including:

Full name
Shipping and billing address
Email address
Phone number
Order history
Payment information (processed securely through third-party payment providers)
IP address, browser type, device information, and website usage data

We only collect information that is reasonably necessary to provide our products and services.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange shipping and delivery
Provide customer support
Communicate with you regarding your orders
Improve our website, products, and services
Prevent fraud and maintain website security
Comply with legal, tax, and regulatory obligations

If you choose to subscribe, we may also send promotional emails about new products, offers, or updates. You may unsubscribe at any time.

3. Payment Information

Payments are processed securely through trusted third-party payment providers.

Uncle Pep's does not store your full credit or debit card details on our servers.

4. Cookies & Website Analytics

Our website may use cookies and similar technologies to:

Remember your preferences
Improve website functionality
Measure website traffic and performance
Analyse visitor behaviour

You can disable cookies through your browser settings, although doing so may affect some website functionality.

5. Disclosure of Personal Information

We may share your information only where necessary with trusted service providers, including:

Payment processors
Shipping and courier companies
Website hosting providers
Analytics and security providers
Professional advisers where legally required

We do not sell, rent, or trade your personal information to third parties.

6. Data Security

We take reasonable technical and organisational measures to protect your information against:

Unauthorised access
Loss or theft
Misuse
Alteration
Disclosure

While no online system is completely secure, we continually work to safeguard your information using industry-standard security practices.

7. Data Retention

We retain personal information only for as long as necessary to:

Complete your orders
Provide customer support
Meet legal, taxation, and accounting obligations
Resolve disputes and enforce our Terms of Service

8. Your Rights

Subject to Australian privacy laws, you may request to:

Access the personal information we hold about you
Correct inaccurate or outdated information
Request deletion of your personal information where legally permitted
Withdraw consent for marketing communications

Requests will be responded to within a reasonable timeframe.

9. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites, and we encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our website is intended for adults aged 18 years and over.

We do not knowingly collect personal information from individuals under the age of 18.

11. International Users

If you access our website from outside Australia, you acknowledge that your information may be transferred to and processed in Australia in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, or website functionality.

The latest version will always be published on this page with the updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Uncle Pep's
Email: Coming Soon

Last Updated: 2 August 2026